Delivery policy.
A delivery fee will be added to each order based on the delivery zip/postal code, for each address.
U.S. orders must be received before 7:00 p.m. in the gift recipient's time zone to assure same-day delivery. Orders received after 7:00 p.m. will be delivered the following day.
We will try our best to accommodate deliveries at specific times of day, but we cannot guarantee it.
If you place an order and the recipient rejects delivery, whatever the reason, Luna Flowers will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.
Quality
Once flowers leave our shop premises/delivery vehicle, Luna Flowers is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you are unhappy with the quality of your arrangement please give us a call or email within 24 hours. In most cases, we will gladly replace the arrangement. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.